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❶Capacity has typically been a concern, limiting airlines from bringing in more passenger traffic and in turn limiting revenue.

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Therefore, the roof was assembled on the ground using smaller cranes, then lifted into place by eight custom-built towers, each fitted with two hydraulic jacks to pull the roof up. At peak there were around 8, people working on the construction site, whilst over the life of the project over 60, people were involved in the construction.

On the day of opening, it quickly became apparent that the new terminal was not operating as planned, forcing British Airways to cancel 34 flights and suspend baggage check-in. British Airways was not able to operate its full schedule from Terminal 5 until 8 April and had to postpone the transfer of its long-haul flights from Terminal 4 to Terminal 5.

The Terminal 5 building is on a hectare acre site on the western side of the airport, between the western ends of the northern and southern runways. The site was previously occupied by the Perry Oaks sewage works and an area of smallholdings called Burrows Hill Close Estate, and is east of the M25 motorway ; see also Heathrow hamlet. Two artificial watercourses, the Longford River and the Duke of Northumberland's River , originally ran through the middle of the site.

The southern section, including the train station, is in the ecclesiastical parish of Stanwell. The whole area is in the London Borough of Hillingdon. One of the most time-critical civil engineering sub-projects of the Terminal's construction programme was the diversion of the Longford River and Duke of Northumberland's River around the western perimeter of the airport. This was a complex scheme, which involved not only the re-routing of the two rivers but also the realignment of the A dual carriageway and Western Perimeter Road.

The challenge was complicated by strict time constraints and the proximity of the works to local residents. Further restrictions to site activities resulted from the overhead flight path from both runways. The Terminal 5 complex includes several buildings, a new control tower and a railway station. The main terminal building is referred to as Terminal 5A. There are two satellite buildings, Terminal 5B and Terminal 5C. At the time of opening, Terminal 5A and Terminal 5B were completed, whilst Terminal 5C, which was built by Carillion , [20] was under construction and scheduled to open later in May ; however it only opened in June Within the complex there are more than shops and restaurants.

The area covered by the roof is the size of five football pitches, and each section weighs 2, tonnes. T5A contains a check-in hall, a departure lounge with retail stores and other passenger services, and a baggage reclaim hall. T5A contains the bulk of the terminal's baggage handling system.

This baggage handling system is the largest in the world with 5 miles 8. It is designed to handle 4, bags per hour, and also has an "early bag store" which can temporarily store up to 4, bags. Departing passengers enter the departures level on the third floor by lift or escalator from the interchange plaza. Upon entering the departures concourse, passengers see views across Heathrow and the surrounding area, and are in a space that is unobstructed to the rising roof above.

After check-in and security screening, the airside departure lounge also provides views across the airport, its runways and beyond. British Airways maintains offices overlooking the main Terminal 5 passenger handling areas, designed so that staff can have, in the words of Aviation Transport Weekly , a "visual connection to customers". When Terminal 5 opened on 27 March , British Airways staff, including crew check-in staff, relocated from the Compass Centre to Terminal 5.

Terminal 5B was the first satellite building to be built. Terminal 5C is the second satellite building, opening unofficially on 20 May , with official opening on 1 June , in conjunction with the relaunch of British Airways service to San Diego. There is also the potential for an additional satellite building, T5D, to be located to the east of T5C, as displayed in Heathrow's Capital Investment Plan for Unlike most airport terminals, the main terminal building does not have direct road access.

Instead it is fronted by a 6-level frontal building, which contains a bus station and taxi rank at ground level , a 3, space short stay multi-storey car park levels 1 to 4 and a drop off zone level 5. A walkway at level 1 of the frontal building provides under-cover access to the Sofitel Heathrow Airport T5 Hotel, whilst a section of level 2 is used for the link to the long term business car park see below. The frontal building is connected to the main terminal by covered walkways at ground level the arrivals level of the main terminal building and skybridges at level 5 departures level.

The combination of the two buildings with the linking walkways creates a series of open courtyards. Whilst one of these courtyards is occupied by the access structures for the railway station below, others contain a dancing fountain and a grove of 40 London Plane trees , and are accessible to passengers and other terminal visitors. At the time of its design Terminal 5's proposed height was so tall that it would have blocked runway views from Heathrow Airport's then control tower. Therefore, before construction began on the terminal building, a new taller air traffic control tower was constructed.

It became operational in April British Airways use Terminal 5 to operate the majority of their flights serving Heathrow. On 30 March , the flight to Tel Aviv moved to this terminal from Terminal 1. Some destinations are served from Terminal 3 due to capacity restrictions at Terminal 5.

British Airways to Palermo formerly operated from Terminal 5, but in March , it transferred its flights to Terminal 3. The transport network around the airport has been extended to cope with the increase in passenger numbers. This has involved widening of the M25 motorway and the construction of new branches of both the Heathrow Express and the London Underground Piccadilly line. Terminal 5 is served by Heathrow Terminal 5 station , which is located beneath the main terminal building, and serves both the London Underground and Heathrow Express rail connections to the terminal.

The railway station also has two additional, currently unused, platforms for use by a possible westward railway connection. Heathrow Express provides an express service to Paddington station in central London, stopping only at Heathrow Central station. Trains run every 15 minutes and the journey time to Paddington is 21 minutes. Premium fares are charged for the service to Paddington. However no fares are charged for the journey to Heathrow Central, which provides access to Terminals 1 to 3, to the Heathrow Airport Central bus station , and to the TfL Rail semi-fast rail service to Paddington.

Terminal 4 can be reached by changing trains to the Heathrow Express Shuttle service at Heathrow Central, which is also fare-free for this journey. The Piccadilly line of the London Underground provides a slower, but considerably cheaper, stopping service to central London, with a journey time of between 45 minutes and one hour depending on exact destination. Trains run every 10 minutes, and provide service to many stations en route to and within central London, with interchange available to the rest of the London Underground network.

The Piccadilly line is integrated into the Transport for London fare system. Terminal 5 is also served by RailAir express buses, which link the terminal's bus station see below with Reading station , for rail services to the west, and Woking station , for rail services to the south.

A dedicated motorway spur has been built from the M25 between junctions 14 and 15 to the terminal. The spur also connects to the airport's perimeter road, and provides direct connections to the frontal building at ground level for bus station and taxi rank , level 4 for car parking and level 5 for departure set down. The car parking on levels 1 to 3 is accessed from a series of spiral ramps that descend from level 4 to ground level.

Besides the short-stay car parking in front of the main terminal, Terminal 5 is also served by separate business and long-term car parks. These are accessed from the airport's perimeter road and are some distance from the terminal.

The long-term car park is linked to the terminal by bus, and the business car park is served by an elevated personal rapid transit system see below. The terminal is also connected to Terminals 1, 2 and 3 by the Heathrow Airside Road Tunnel , although, as its name suggests, this is not available for public traffic.

The bus and coach station in the frontal building is served by a number of bus and coach services, including long-distance National Express coach service, "The Airline" service running from Oxford, RailAir buses, local public bus services, shuttle buses to airport hotels, long term car parking and car hire lots, and staff shuttle buses.

Because Terminal 5 is close to the boundary of Greater London , some local buses are part of the London Buses network, whilst others are run by operators from outside the London Buses area. The system opened to public usage in May , although its usage was initially described as passenger trials, with full service commencing in September of the same year.

But what caused the baggage-handling system to break down on that fateful first day? Despite months of preparations at T5, its problems began almost immediately as staff arrived for their morning shifts. Many British Airways airport workers complained they were delayed getting to the building because of a shortage of specially-designated car parking spaces. Some also reported that staff overflow car parks were not open and they had been forced to drive around in circles to find somewhere to put their cars.

Then, once inside the terminal building, workers also faced problems getting to the restricted "airside" via security checkpoints. See where problems developed at Terminal 5 Jamie Bowden, an aviation analyst and former BA customer services manager, was at T5 during the early hours on launch day and said he began to have concerns when he saw queues of staff. European and short-haul flights operated on a tight schedule, he said, and staff needed to "hit the ground running" to ensure everything ran on time.

There are a lot of people not getting to their areas in time'. If I had seen this in Terminal 1 it would have immediately signalled danger to me. Ed Blissett, from the GMB union, reported how workers had not been familiarised with the new terminal and that many "didn't know where to go, what bags to get".

One baggage handler told the BBC it was "a shambles the moment the doors opened" and blamed BA for the "lack of training and the essential support that was promised". They [staff] were in a position where they were unaware of what tasks they had been given Jamie Bowden Aviation analyst A check-in attendant with 10 years' experience also told the BBC: The place is so enormous, we don't know where we are going, we've been given no maps, no numbers to ring.

Another flight cabin service director, who has more than 15 years' experience, also claimed there were not enough people working at T5 on opening day. I don't know anyone who would go and volunteer on their day off," he said. But despite the confusion behind the scenes, check-in staff continued to add luggage to the system, which is designed to handle 12, bags an hour.

This then led to "meltdown", said Mr Bowden, with bags clogging up the underground conveyor system because baggage workers were not removing them quickly enough at the other end. By Thursday lunchtime the cumulative effect of the staff problems meant BA had to cancel 20 flights.

By about GMT the airline was forced to suspend all hold luggage check-in to try to clear the backlog of bags. BA chief executive Willie Walsh accepted responsibility for the chaos This meant passengers already at the airport had the choice of either flying with just hand luggage, getting an alternative flight or claiming a refund.

By the end of T5's first traumatic day, a total of 34 flights had been cancelled and hundreds of passengers had been left stranded. By Saturday, BA said it had a backlog of at least 15, bags at Heathrow - with one source telling the BBC that the number may have been closer to 20, BA has already said "teething problems" with car parking, delays in getting staff through security screening and staff familiarisation resulted in the backlog of baggage which led to the severe delays and flight cancellations over the days that followed.

But, according to Mr Bowden, the airline's bosses had been warned by staff they were not fully prepared for the transition to T5. All morning - Clogged conveyor leads to long wait for luggage 5. Most Popular Now 56, people are reading stories on the site right now.

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See where problems developed at Terminal 5 Jamie Bowden, an aviation analyst and former BA customer services manager, was at T5 during the early hours on launch day and said he began to have concerns when he saw queues of staff.

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Mar 31,  · LONDON — British Airways canceled 54 more short-haul flights at Heathrow Airport's problem-plagued new Terminal 5 on Monday. Almost flights have been scrapped and some 15, bags have been separated from their owners since the state-of-the-art terminal opened last Thursday.

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The opening of the showcase £bn Terminal 5 at Heathrow airport on Thursday descended into chaos as mounting problems with the baggage system forced British Airways by early evening to turn away all passengers with check-in bags. Terminal 5 is served by Heathrow Terminal 5 station, which is located beneath the main terminal building, and serves both the London Underground and Heathrow Express rail connections to the terminal. The railway station also has two additional, currently unused, .

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Ive been to Heathrow Terminal 5 before and remember the Bag Checking at Security being pretty intense which is fine but i dont remember passport checks to go get your baggage to /5(6K). British Airways passengers flying from Heathrow Airport’s Terminal 5 are facing huge lines and lengthy delays after a glitch in a new IT system caused chaos at check-in. It is the second time in.