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An ombudsman is a person who investigates complaints about organisations for free. They may be able to help you resolve a complaint without going to court. You can use the Ombudsman Association to find the right ombudsman for your complaint.
Legislation can help protect customers, but excellent customer service requires sustained focus from organisations.
The following legislation has a major impact upon the way my organisation handles customer service: The organisation has the following policies and procedures on legislative and standards.
Customer Service Legislation Customer service staff who deal with customers should know about the impacts and effects of legislation and regulations that protect the consumer when buying goods and services. Also customers are inevitably going to come and raise legal issues, so it would be a great deal of help to staff if they had a grasp of . How legislation affects customer service work. Equality Act Laws in the equality act: Equal Pay Act This act includes a law concerning equal treatment in terms of .
Customer service and consumer laws. Learn about customer service, managing customer complaints, improving service, collecting and storing customer information, and consumer law. Navigate our Act! customer resources below to find answers to commonly asked questions, access product downloads, discover training videos, or .