Other numbers can also be contacted for solving specific queries of the customers. The customers are guided by the respective counsellors and timely support is provided to the customers when contacting any of the Optus Helpline. It is not always necessary to call up the Optus Helpline or the other Optus contact phone numbers. There is a separate Optus Support which is available on the official website which provides all the information and also caters to the frequently asked questions by the customers.
You can follow this link for getting the answers to all the frequently answered questions on FAQ section. Optus Support also helps customers through its efficient Live chat options which are prompt and helps you with your queries and doubts. The customers are not required to provide any information or contact details. They can directly shoot their doubts and immediately get answers to their questions about any given problem.
The Optus support and customer service can also be availed by the customers by visiting the Optus stores which are widely spread all across Australia. You can easily find a store near you by just entering your postal code number and you will get the addresses of the stores in your area. Optus Customer Service offers a discussion platform for the existing customers of Optus. The Optus YesCrowd forum is open for all. Optus is also active on social networks.
The customers get all the new updates and offer through the official Facebook and Twitter handles of Optus. Optus customer service has ensured this revolutionary methods of serving the customers with Live Chat option.
This feature had been introduced on but recently it got all the necessary renovations to come out more effective. Whenever you are browsing the Optus site, you will see a live chat option will pop up.
All you have to do is click at the Popped up option and continue chatting with our correspondent. You have to follow these two steps. When you will click the option, you will be asked a question with two options as the image shows below. Pick any of the answers. Then the next step. Again you have to answer a question with two options. Once you give the answer, you are all set to chat.
You can share any off your queries or problems regarding anything. Our correspondents are extremely skilled to meet all your demands. You can just post your mail on the stated address or you can post the mail at our head office. Our head office address:. Well to register an account, go to my account. There you will see a sign up form. It will need some of your personal info.
Your password must be of 8 to 15 characters with a number, a lowercase and an uppercase letter. Once you are done with the password, press the option submit.
Now, you will receive a code via email. Sometimes there are so much traffic thus you may get a delay mail. We will personally PM you with a code. You did not mention whether your sim is newly activated or your regular sim is troubling you.
For newly activated sim, it take 15 minutes to 4 hours to get the sim activated. So, you must wait till the time. If your sim does not activated after 4 hours, you can restart the phone. To contact the company directly, you can call their toll free customer support line on This number is intended to handle all services, ranging from complaints, general enquires, billing and so on. A direct customer service hotline can be reached at You can also visit their website where Optus staff are available for a live chat service.
Calls are charged at the local rate set by your provider. To report damaged equipment or if you have a serious concern about Optus equipment that is a threat to public safety, call their helpline at 24 hours a day, 7 days a week. Business accounts should contact different phone number, depending on the size of the business: You can purchase services over the phone, on their website or in a retail store.
Optus distributes their products through retail franchise stores, as well as a range of other franchise brands. Check your local phone store to see whether they carry products. You can also use the Optus store locator to find the most convenient retail location for you, alternatively you can use our contact number to call optus customer services to find your local store.
You are not obligated to use Optus for all of your home telecommunications services, and are free to choose and buy each service separately. For people who would like to combine all their residential services into one plan, they offers bundle plans which cover home entertainment, internet and telephones.
You will need to present some personal information, such as a valid ID and verifiable contact information. For a full list on what to bring with you, check out this webpage. They offer a range of services to facilitate workplace communication and collaboration, as well as data, internet and security services.
You can use the optus businss contact number to find out about business products. To check whether you can get coverage for your device, check your location on their interactive coverage map. Otherwise, register and sign in. Posted by Optus Online Community Manager. Member since 10th Sep with 1, Posts. Happy to pass your feedback on ba I'm a little confused by this message from Optus Online Community Manager Or did the writer suggest that by cutting down on the service hours provided Optus will actually improve Optus customers experience in dealing with Optus?
The full blog post is as follows: We can still be contacted online via Webchat, our forum and other social media outlets. Facebook; sent message about buying new NBN on Thursday 9am, just got answer yesterday 1pm
Choose a topic Billing Recharging Pay your bill Report a payment restore your service Your Bill Explained Request more time to pay your bill Set up Available 24/7. Home Phone, Home Internet & Entertainment click to chat Available 24/7 Calls from an Optus Roaming Mobile Phone to this number are free. General & Billing Enquiries Mon - Fri.
This phone number is Optus - Mobile's Best Phone Number because customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues.
Listed phone number of Optus - Mobile for the users who are looking for it. They can also find the call wait time, average wait time, hours of operation for their queries about Optus - Mobile on this website. Contacting Optus Customer Service The mobile customers who are looking to contact Optus customer service could call and all other customers could call The number for emergency TTY is
The contact number for the Optus Customer Service will be This contact number helps you in solving most of your general queries regarding the mobile network or broadband for that matter. For international customers, the number will be +61 To get information about Optus Mobile and to be able to contact Optus Mobile Customer Service, you can contact Optus Mobile Australia at the following Optus Mobile Customer Service Phone Number. Optus Mobile Australia. Now they DON'T answer the 24 hours customer service. Very poor standards from optus.